Mastering the school-based assessment (Office – Administration)

The format of your examination will be as follows:
• Paper 1 – Multiple Choice
• Paper 2 – An essay paper divided into two sections (section I – four compulsory questions, covering modules I-VI and module XII. Section II – four questions from which students must attempt two. The questions will be drawn from modules VII-XI).
• Paper 3 – School-Based Assessment (SBA) – research project
• Paper 03/02 – this paper is done by private candidates.
All students in a full-time programme must do the SBA as this forms a part of your final examination grades.
Your research must be between 1,000 to 2,000 words, inclusive all supporting material. The final draft must be typed in double line spacing.
Choosing your topic for School-Based Assessment
The project must be taken from one or more aspects of the 12 modules of the syllabus. Your teacher will assist with the selection of topics that are appropriate for research.
Guidelines for the SBA
Title: Select a suitable topic for the project. The statement must be relevant to the syllabus.
Aim: State the aims and objectives of the project. These should be relevant to your topic.
Correspondence: There should be a copy of a letter that you send requesting permission to visit a business place, an institution, seeking to:
1. Interview (where you ask the interviewee questions and write down the answers)
2. Observe (where you observe an event or situation and make systematic notes) persons on the job
3. Questionnaires (where you distribute a questionnaire to be filled in by workers)
Gathering Data
Method: Give a description of how, when and from whom you gathered information, and indicate the methods used to gather the information, eg. questionnaires, etc.
Questions: List the exact wording of questions asked and to whom they were directed, again they must be relevant.
Schedule: The schedule should be in a table format with three columns under the headings DATA, ACTIVITIES and COMMENTS. The dates should state on what date or over what time period the activity took place. Activities should state exactly what took place. Comments should indicate information such as the problem encountered, the need for repeating an activity, meeting with people or engaging in any kind of follow-up activity.
Regulations: As a ‘stranger’, ‘outsider’, ‘observer’, you would have to be aware of some of the regulations, staff rules, health and safety practices that applied in the work environment where you carried out your project. List ONE and indicate how it was relevant to your project.
Report: Students should identify one major accomplishment or finding and problem-solving strategy. This is an opportunity for you to reflect on all the activities that were needed to complete the project and identify one task that you could have done differently. Give reasons for your choice.
Business forms: Forms must be completed accurately and capture the required information. This information must be recorded in a table format under the headings DATE, NAME, PURPOSE.
Office equipment: The focus here will be on the development of your competence and also the efficiency with which they completed particular tasks. This information must be recorded in a table format under the headings DATE, EQUIPMENT USED, PURPOSE, COMMENTS.
Presentation of Research Paper
Reports should be submitted in a soft back folder of Quarto or A4 size.
A cover page should be provided with the following information:
– Candidate’s name
– Registration number
– Title of the study
– Name of school
– Territory
– Year project is submitted
A table of contents should be included at the beginning of the report.



  1. natasha said,

    August 3, 2010 at 8:03 pm

    what do they mean by data activity

    • Raymond said,

      August 9, 2010 at 1:32 am

      The process of collecting data

  2. melissa said,

    September 15, 2010 at 1:55 am

    i do understand the format of the bibliography

    • raymondgovinda said,

      September 21, 2010 at 1:49 am

      date of publication

  3. melissa said,

    September 15, 2010 at 1:58 am

    i do not understand the layout of the way the bibliography suppose to be

  4. melissa said,

    September 15, 2010 at 2:24 am

    what is ment by APA format

  5. jenia said,

    September 17, 2010 at 11:47 am

    how 2 write the letter requesting 2 visit the business

    • raymondgovinda said,

      September 21, 2010 at 1:42 am

      k. First u got have yr opening saluation. Then in the body u explain tht u r a 5th form student currently perparing for the upcoming CXC exams and part of yr requirements is to complete a school based assessemnt. and you r seeking their kind help by granting u permission to visit their business premises to find out info that relates to da sba. u will thank them and assure them that all info collected will be confidential and that u will abide ny the rules and regulation of da company

  6. jenia said,

    November 16, 2010 at 10:26 pm

    do you really have to visit a company?if no what are my other options

  7. angelique said,

    November 23, 2010 at 6:35 pm

    am in office admin. evening class and its the first am doing this subject, i take one look at the mark scheme and am confused, i dnt knw where to start or the best way to do the sba . the teacher that i av isnt that interested by helpng us, he just talks abt some topics and i have to buy news paper to gain more info, ryt nw i have to take the mark scheme off the internet and he was the one who was suppose to print it and giv us so i dnt knw y he tech the subj and there’s no interest in assisting the students. am asking for ur guidance to do this sba lease. thanks for ur convenience.

  8. angelique said,

    November 23, 2010 at 6:40 pm

    these r the question i shud choose from:
    1. how important is the acconts office to the organization?
    2. how important is the maintenance of a proper filing system to the organization?
    3. how important is the human resources office to the organization?
    4. how important is the role of the receptionist to the organizaion?

    could u tell me which one is the simplest and best question to choose from. waiting on ur reply

    • raymondgovinda said,

      February 26, 2011 at 12:57 pm

      how important is the role of the receptionist to the organizaion? far simpler. i can email a sample SBA. if u dont mine

  9. Gelecia said,

    January 12, 2011 at 11:13 pm

    what do they mean by methodology?

    • raymondgovinda said,

      February 26, 2011 at 12:55 pm

      the method used in data collection

  10. Monique said,

    January 15, 2011 at 7:07 pm

    is it possible for me to see a draft of an S.B.A so i could get an idea of how it suppose to look

  11. MM said,

    January 30, 2011 at 1:21 am

    hwhat do u write in the report about ur challenge etc? im abit confused and also what do u write in the last report?

    • raymondgovinda said,

      February 26, 2011 at 12:54 pm

      i will get back to u.

  12. Niloc Snave said,

    February 2, 2011 at 11:44 pm

    Data should be dates

  13. Pete-gay Brown said,

    February 16, 2011 at 7:44 pm

    I really dont understand how to select the appropriate title for my SBA!
    I basically dont know what am i to do for my SBA and I am like so confused!!!!!!
    Is there a website that I can go on that could help me in completing my Office Administration SBA???
    Please I need your help!!!!!!!!!

    • raymondgovinda said,

      February 26, 2011 at 12:53 pm

      i will check

  14. kevon said,

    February 21, 2011 at 4:48 am

    could you tell some of thiose equipment used and purpose??

    • raymondgovinda said,

      February 26, 2011 at 12:52 pm

      The computer – used for typing, editing of document. The printer- used for printing documents.

  15. Britneyp said,

    February 25, 2011 at 11:43 am

    is it ok to do my project based on an i.t office?

    • raymondgovinda said,

      February 26, 2011 at 12:51 pm

      yea. its k. u can assses the impact of technology on the office

  16. Britneyp said,

    March 1, 2011 at 3:32 pm

    what exactly are you supposed too include in the table that needs the dates. activities and comments?

  17. adrian said,

    October 13, 2011 at 5:19 pm

    my topic choosen is communication

    • raymondgovinda said,

      October 15, 2011 at 6:59 pm

      ok. n wat do u need?

  18. Nita said,

    October 14, 2011 at 5:27 pm

    Do i have to submit a questionnaire with my SBA?

    • raymondgovinda said,

      October 15, 2011 at 6:58 pm


  19. sasheka said,

    July 29, 2013 at 5:53 pm

    sba 2013 communication can u help me in choosing a question please

    • raymondgovinda said,

      July 30, 2013 at 11:47 am

      Kool. How soon you need it?

  20. sasheka said,

    August 21, 2013 at 3:27 pm

    i do not understand to do the schedule can u please help me

  21. sasheka said,

    March 10, 2014 at 5:34 pm

    can i please get a sample of a sba

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